Shipping & Returns
Everything you need to know about getting your bike, and what happens if it isn't right.
Shipping
Free shipping to all 50 US states. Delivery typically takes 8–12 weeks: our bikes ship from China via ocean freight, then clear US customs before final delivery to your door. We'll provide tracking once your order ships. Bikes arrive in secure factory packaging and usually require under or around an hour of basic assembly (handlebars, front wheel, mirrors) — tools and instructions are included. Accessories may ship separately from your bike.
Returns
60-day returns on every bike. The bike must be in original, unmodified condition. Buyer pays return freight shipping. Once we receive and inspect the bike, we issue a full refund to your original payment method.
Warranty
Our bikes are the China-market version of each Sur-Ron model. They can't be logged into the Sur-Ron app, and Sur-Ron's US dealers don't service them under warranty. Warranty and after-sales support come through eBikeBeast: we send you the written warranty terms (what's covered and for how long) with your quote, before you pay, and warranty claims go through us.
Questions?
Email [email protected] and we'll respond within 1 business day.